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Terms And Conditions

Return Policies

Although we value you as our customer, we cannot accept returns on opened merchandise because you tried it and didn't like it or because you ordered the wrong thing and didn’t notice before you opened it. There are no returns on software. Please read the product information on our web site carefully and be sure you are ordering the product you want; check again before opening. Please contact us if you need help choosing a product. Vermont PhotoInkjet will accept authorized returns on unopened merchandise for 15 days from receipt for a full refund on the merchandise only, less a 15% restocking fee. Returned merchandise must be in sale-able condition in its original packaging. Authorized returns must be received within 15 days of an RMA being issued and will not be accepted after that.

The customer must call customer service to return the product and we issue an RMA number to the customer and we advise the customer as follows:

When returning your order to the address listed on the packing list, which came with the original shipment, please be sure to return all items that came with the order so that you will receive proper credit.

When shipping the order back to us via UPS, DHL or FedEx please be sure to obtain a tracking number and insure the package in case it is lost in transit! The tracking number will allow you trace the package in case it is lost and will permit you to file a claim with UPS, DHL or FedEx.

If you ship the order back to us via the Post Office, be sure to request Delivery Confirmation and insure the package.

The customer is responsible for the return shipping cost and the order Shipping and Handling is not refundable.

Defective Merchandise and Warranties Policy

For any merchandise that was manufactured by and purchased directly from Vermont PhotoInkjet, which is defective in workmanship or material and for which you make a claim within thirty (30) days after receipt of the merchandise, we will elect to either repair, replace, or refund the purchase price. When making such a claim, you must submit both the original packing slip and the defective merchandise itself, unless these conditions are waived by us in writing. This paragraph constitutes our sole obligation as to the merchandise, and you acknowledge that this paragraph sets forth your exclusive remedy for any breach of warranty or other duty related to the merchandise or quality thereof. Any refund for merchandise shall not include shipping and handling or replacement fees.

All defective merchandise not manufactured by Vermont PhotoInkjet is warranted by the manufacturer, not by Vermont PhotoInkjet. Returns are subject to approval by the manufacturer. Shipping charges on defective merchandise are not refundable!!

If you believe your merchandise was defectively manufactured, please call our Customer Service department. Some items may require technical support to ascertain if you are using them correctly or if you are using them with incompatible products. If it is determined that the merchandise is defective, you will be issued an RMA#.

The customer must call customer service to return the product and we issue an RMA number to the customer and we advise the customer as follows:

All returned items are subject to inspection for use and damage before credit is issued. You may incur additional charges if product is returned in damaged condition.

When returning your order to the address listed on the packing list, which came with the original shipment, please be sure to return all items that came with the order so that you will receive proper credit.

When shipping the order back to us via UPS, DHL or FedEx please be sure to obtain a tracking number and insure the package in case it is lost in transit! The tracking number will allow you trace the package in case it is lost and will permit you to file a claim with UPS, DHL or FedEx.

If you ship the order back to us via the Post Office, be sure to request Delivery Confirmation and insure the package.

DISCLAIMER, EXCLUSION OF WARRANTIES

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, OR ARISING BY CUSTOM OR TRADE USAGE AND, SPECIFICALLY, MAKE NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES, CONDITIONS, REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO THE MERCHANDISE ARE HEREBY SUPERSEDED, EXCLUDED AND DISCLAIMED. THE EXPRESS WARRANTY CONTAINED IN PARAGRAPH 1 HEREIN CONSTITUTES THE SOLE AND EXCLUSIVE WARRANTY MADE BY US AND IS IN LIEU OF ALL OTHER WARRANTIES. IN NO EVENT SHALL WE BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES OR LOST PROFITS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF THE SAME IN ADVANCE. OUR AGGREGATE LIABILITY IN ANY EVENT IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU.

Return Procedures

  • Vermont PhotoInkjet will only accept authorized returns.

  • All returns must have a Return Merchandise Authorization (RMA) number.

  • RMA numbers are only available through Customer Service.

  • Please call 888-426-6323 or (802) 439-3127 to receive an RMA number.

  • No returns will be accepted without an RMA# on the box or label.

  • Vermont PhotoInkjet will refund the full amount of the merchandise less a 15% restocking fee on unopened, sealed merchandise only, returned within 15 days of receipt.

  • Shipping costs will be the responsibility of the customer.

  • No credit will be given until the merchandise has been returned.

  • Credits will be processed within 7-10 business days from date of receipt.

  • Returns must be made to the address given by your support representative.