A newsletter has long been forthcoming from us. It has literally been months. My last newsletter was back in March. I know that everyone has been struggling with ordinary life. Somehow, it didn’t seem appropriate to continue marketing at a time when people were simply trying to cope.
We've always held an annual Black Friday Sale. It's a huge opportunity to stock up on extra inks and kits or to buy big ticket items. We have decided to hold one this year. And we have to use a newsletter to announce it. So, we're giving you the heads up that it is coming next week!
We usually start the sale a day or so early with the best discounts at the beginning. Keep an eye on your emails and I will try to deliver more newsletters between now and then! There really is a lot of news to report on solar plates, our latest high output UV LED research, new printer models, and other bits and pieces that I will write about on our way to our sale.
In the meantime, we’ve been able to maintain a very safe working environment. Everyone here is giving as much respect as possible to the safety of one another.
We’ve not experienced any shortage or delay in chemicals and pigments. This summer for a short period, distilled water had been difficult to get in the quantities we required. Since then all of our ink making has been going smoothly. We're just about stocked up for our sale.
The plastic cartridges that we have manufactured for us are made outside of our country in a factory we have worked exclusively with since 2002. But, that has been another thing altogether. We’ve experienced much greater difficulty because of the trade war between the USA and China. The details of that are pretty ugly. The punitive aspects of working with a China factory have been challenging. And it's happening on both sides of the ocean. Long established trade routes had to be creatively shifted. We're are still maintaining good supplies of our customized cartridges.
Our fulfillment warehouse in Virginia has been especially challenged. Working safely in a fulfillment house during COVID-19 greatly reduces efficiency and that affects timely shipments. But, it’s plugging along.
Because of COVID-19, USPS, FedEX and UPS have all cut off many types of services to destinations outside the USA - and in some cases just cut off locations they would not serve or were not allowed to serve by that destination. This changes sometimes daily. Our website lists options actually being provided by those services. If you can't find the service you were hoping for, contact us and we can see if there is some creative way to get it through our fulfillment house.
Our hopes here at Inkjetmall, and I speak for Cathy, Wells, Walker, Nathanael, Karen, Spencer, and Mike, are that you have not been personally affected by COVID-19 nor have not lost loved ones or friends. Please keep safe!