After you place your order, you will receive an e-mail confirmation letting you know your order has been received by our warehouse.
After your order has shipped, you will receive another e-mail with the tracking number. You will be able to use the tracking number to view the status of your shipment from the time it leaves our warehouse until it arrives at your door.
If you want to be sure you receive our e-mails, cut and paste [email protected] and [email protected] into your address book. This will prevent our e-mails from getting blocked or stuck in your spam filter.
The rates on our website are "real time" using our particular FedEx, UPS and USPS accounts which are linked directly to our warehouse. If you believe you can get a better rate using your own account numbers, please call your customer service representative. We can set your InkjetMall customer record so that your orders ship on your FedEx or UPS account.
Any questions, call Customer Service at (802) 439-3127.
Ground Transit Times
Transit Days are business days only and is for shipping Ground. Actual time to receive your order can be affected by product availability and warehouse processing time. Once your order is fulfilled, if you have provided us with your email address, you will receive a fulfillment message with a tracking link to follow your shipments progress. If you have any questions, please contact: [email protected]
Orders for in-stock merchandise placed by 1:00 pm ET will ship the same business day, pending credit card authorization and verification, and should arrive within two business day after the ship date. Express shipping is not available to US Territories, P.O. Boxes, APO/ FPO addresses.
We ship to nearly every country in the world, but sometimes are shopping cart "real-time" rates can not figure out foreign addresses. You may receive an error or notification that your address is not suitable. For International orders we recommend selecting USPS for the lowest rates. However, USPS does not provide any tracking once the package is handed off from our postal system to a postal system in another Country. We recommend using UPS or Fedex for tracking. If you have any troubles or would like to discuss costs and options, please call us at (802) 439-3127.